Shipping & Return Policy

 

We will ship your order using the safest, fastest, & most reliable method possible. The Supply House has established strong relationships with some of the best nationwide delivery companies. All the products on our site have been reviewed to ship by a particular shipping method in order to provide you with an optimal delivery experience.

 

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

 

We have two methods of shipment available: Small Parcel and Truck Freight

 

 

Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 7 business days (1 to 14 business days for USPS) after it leaves the warehouse.

 

We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

 

 

Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your home or business. Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

 

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that you are asked to sign. This helps insure that if there is any damage, it will be easy to take care of the problem.

 

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

 

 

Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). If an item cannot ship within 48 hours you will be notified. Via e-mail

 

For Small Parcel shipments, delivery usually takes between 1 and 7 business days (except for USPS which ships in 1-14 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order’s travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product’s Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

 

For Truck Freight shipments, delivery usually takes between 3 and 14 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

 

 

In order to keep your cost down and our pricing simple, we either provide Free Shipping or we charge a fixed shipping charge per item. This charge, if any, is listed on the product detail page and covers ground shipping in the continental U.S. Your order total will be known before you begin checkout. We won’t surprise you with any hidden charges or handling fees. The price you see is the price you pay. Beware of companies who mask their shipping charges and policies. Shipping large or heavy items can be quite expensive, so make sure you know what costs you will incur in your order when shopping around.

 

We keep it simple—our pricing is straightforward and all-inclusive, which saves you time and energy.

 

 

Items shipped to states other than Indiana will not be charged sales tax. Businesses and Residences in states other than Indians will be responsible for paying sales tax in accordance with the laws of those states. We also didn’t think it was fair for Indiana Businesses and Residences to be penalized for being in Indiana. So The Supply House will absorb the cost of the sales tax for Indiana Residences and Businesses and pay it for you.

 

 

At this time, we can only ship orders to destinations in the 50 United States and its official territories. In select cases, we may not be able to ship an order to Hawaii, Alaska, or Puerto Rico.

 

Returns and Damage

 

 

Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 14 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.

 

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.